Widerrufsrecht

At casaamore-international.shop, customer satisfaction is our priority. We want every customer to have a positive shopping experience and feel confident when purchasing from our store.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds. By placing an order with casaamore-international.shop, you agree to the terms described below.

1. Return Period

Customers have the right to request a return within 14 days after receiving their order in accordance with applicable consumer protection regulations.

To be eligible for a return, the customer must contact our customer service team within this period by sending an email to:

Email: info@casaamore-international.shop

Please include the following information:

• Order number
• Customer name
• Email address used for the purchase
• Reason for the return
• Photos or additional information regarding the product condition if necessary

Returns requested after the 14-day period may not be accepted.

2. Return Conditions

To qualify for a return, products must meet the following requirements:

• The product must be unused and in its original condition
• The product must include original packaging, labels, and accessories where applicable
• The product must not show signs of damage, misuse, washing, alteration, or wear
• Proof of purchase must be provided

Items returned without prior communication or approval may not be processed.

3. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

• Products that have been used, damaged, or altered
• Items without original packaging or accessories
• Products returned after the allowed return period
• Items purchased as final sale where clearly stated
• Personalized or customized products that were made according to customer requirements

If you are unsure whether your item qualifies for a return, please contact us before sending the product back.

4. Return Process

To start a return request, please follow these steps:

1. Contact our customer service team at:

info@casaamore-international.shop

1. Provide your order details and explain the reason for the return.
2. Wait for our return instructions and confirmation.
3. Send the approved return package according to the instructions provided by our customer service team.

Please do not send products back before receiving return approval. Unauthorized returns may result in delays or refusal of the refund.

5. Return Shipping Costs

Unless the product received is defective, damaged, or incorrect due to an error caused by casaamore-international.shop, the customer is responsible for return shipping costs.

Return shipping fees are non-refundable.

If the return is caused by:

• A defective product
• A damaged product received during transportation
• A wrong product being delivered

casaamore-international.shop will review the situation and provide an appropriate solution, which may include replacement, refund, or other assistance.

6. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund request.

If your refund is approved, the refund will be processed to the original payment method used for the purchase.

Please note:

• Refund processing times may vary depending on your payment provider or bank.
• It may take several business days for the refunded amount to appear in your account.
• Shipping fees and additional costs, where applicable, may not be refundable.

7. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the item ordered, please contact us within 7 days after delivery.

Please provide:

• Order number
• Description of the issue
• Clear photos or videos showing the problem

Our team will review your request and provide a suitable solution as quickly as possible.

8. Order Cancellation

Customers may request order cancellation shortly after placing an order.

Cancellation requests must be sent to:

info@casaamore-international.shop

Once an order has been processed, shipped, or entered the fulfillment process, cancellation may no longer be possible.

If cancellation is approved before shipment, a full refund may be issued.

9. Exchanges

Currently, we do not guarantee direct product exchanges.

If you wish to exchange an item, please contact our customer service team. Depending on product availability and circumstances, we may provide assistance through a return and repurchase process.

10. Refund Delays

If you have not received your refund after the expected processing period, please:

1. Check your bank account again.
2. Contact your payment provider.
3. Contact us at:

info@casaamore-international.shop

We will assist you in checking the status of your refund.

11. Customer Support

Our customer service team is available to assist with any return or refund questions.

Please contact:

casaamore-international.shop
Email: info@casaamore-international.shop

We are committed to handling all return and refund requests fairly, efficiently, and professionally.

12. Policy Updates

casaamore-international.shop reserves the right to update or modify this Return and Refund Policy at any time to reflect changes in our business practices, legal requirements, or customer service standards.

Any updates will be published on this page and become effective immediately after publication.

Thank you for shopping with casaamore-international.shop. We appreciate your trust and are committed to providing a reliable and satisfying shopping experience.